Privacy Policy

KOKO Restaurant, Birmingham, United Kingdom
Last Updated: 13/03/25

KOKO Restaurant (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, website, and use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect
We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, and postal address.
Reservation and Order Information: Booking details, order history, and payment details.
Technical Information: IP address, browser type, device type, and website usage data.
Marketing and Communication Data: Your preferences in receiving marketing from us.
Feedback and Reviews: Any information provided in customer reviews or surveys.

2. How We Collect Your Information
We collect personal data in the following ways:

When you make a reservation online, via phone, or in person.
When you place an order for takeaway or delivery.
When you subscribe to our marketing communications.
When you interact with us on social media or leave a review.
Through cookies and tracking technologies on our website.

3. How We Use Your Information
We use your personal data for the following purposes:

To process reservations, orders, and payments.
To provide customer service and respond to inquiries.
To send you updates, promotions, and offers (if you have opted in).
To improve our services, website functionality, and customer experience.
To comply with legal obligations and prevent fraudulent activities.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:

Service providers (e.g., payment processors, IT providers) who assist us in delivering our services.
Legal and regulatory authorities, if required to comply with legal obligations.
Marketing platforms, if you have opted to receive marketing communications.

5. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Despite these precautions, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights
Under UK data protection law, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request the deletion of your data under certain conditions.
Restriction: Request to limit the processing of your data.
Objection: Object to the processing of your data for marketing purposes.
Data Portability: Request to transfer your data to another provider.
To exercise these rights, please contact us at contact@kokobirmingham.com.

7. Data Retention
We retain your personal data only as long as necessary for the purposes stated in this policy, or as required by law. When no longer needed, we securely delete or anonymize your information.

8. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience. You can control or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you. Please check this page regularly for updates.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
KOKO Restaurant
Email: contact@kokobirmingham.com
Address: 86 Tyburn Rd, Birmingham B24 8LD
Phone: 0121 655 0355

By using our services, you acknowledge and agree to this Privacy Policy.

KOKO Restaurant, Birmingham, UK
https://kokobirmingham.com/